As a manager at Techplus Ltd you are pleased with the direction of the company. The company develops and manufactures drones for commercial use in the agriculture and security monitoring areas. You are responsible for a section which manages the company's service and maintenance of the drones. Your relatively new employee, Wayne, has stopped you in the corridor and outlined a new exciting concept he has in service delivery involving using QR codes to assist customers in identifying problems and accessing the service and maintenance team. His details of the concept are very sketchy and your first thought is that you have major more pressing problems to solve. You also believe that there are sufficient avenues and ways for the customers to contact your team via the service desk. You ask him to arrange a meeting with him to review his idea. No one in your department has come to you before with an idea such as this. You consult with your peers in a team breakout meeting to get their thoughts on how you should approach this situation. What are some of the key questions you would ask Wayne? How would you approach the meeting what attitude should you adopt? What can you take from this as a manager and what future action should you take