As a manager, you may need to write a Standard Operating Procedure (SOP) at some point. SOP's are developed so that certain situations may be handled consistently - you and your team don't need to reinvent a solution every time the situation occurs. You will need to make certain that your employees are following all of the relevant SOP's which already exist! So.... They will be a big part of your life as a manager. The objective of this assignment is to identify key issues in a provided case study and to write an SOP