As a new controller, reply to this comment by a plant manager: "As I see it, our accountants may be needed to keep records for shareholders and Canada Revenue

Agencybut

I don't want them sticking their noses in my day-to-day operations. I do the best I know how. No pencil-pushing bean counter knows enough about my responsibilities to be of any use to me."

The new controller could reply in the following way(s). (Select all that apply.)

A.

Show the plant manager how the new controller's accounting credentials can improve the plant's operations.

B.

Seek assistance from the corporate controller to highlight to the plant manager the importance of many tasks undertaken by the new plant controller.

C.

Demonstrate to the plant manager a good knowledge of the technical aspects of the plant. This approach often requires research on customer preferences, potential for growth in demand, plant-specific production or service processes, people, and suppliers. It certainly will involve spending time on the plant floor speaking to plant personnel to learn from their practical experience.

D.

Demonstrate to the plant manager how he or she could make better decisions if the plant controller were viewed as a resource rather than a busybody. The plant controller is the best person to show how the plant manager will benefit because his or her time and resources can be saved by taking the plant controller into the decision-making process.

E.

Show the plant manager examples of the new plant controller's past successes in working with line managers in other plants.