As a project manager, you understand that projects close. This can be for a litany of reasons, but most projects are hopefully completed with successful

outcomes. In this scenario, your project is shutting down and has been a success. However, you were not the only project manager, and you were only

responsible for ensuring development and change management of the process. While the client is satisfied with your portion, it has come to your attention

that there are things missing from the knowledge management database and the work breakdown structure for the software. The system is lacking a well$-$

defined support agreement and the client is asking if your software team will continue to deliver functionality for the next two years, or the projected

lifecycle of this piece of software. Management has already discussed asking your team to head up a new project for a different client. Use all you have

learned up to this point to resolve this conflict and bring about a successful closure to the project. What will you do to ensure that the client maintains a

high degree of satisfaction, the project successfully closes, and you are able to adhere to management's wishes and take on the new project?