Question: As a service quality manager you plan on using an X-chart to track a performance metric. Which of the following do you have to choose?

  1. As a service quality manager you plan on using an X-chart to track a performance metric. Which of the following do you have to choose?

    1. The upper and lower specification limits

    2. The upper and lower control limits

    3. All of the above

    4. None of the above

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