As a T$-$Mobile mobile expert, I know the role requires strong customer service, sales ability, and adaptability to constant technological changes. To evaluate candidates, I would ask three experience based situational questions. First, I would ask, $$Tell me about a time you dealt with a frustrated or angry customer. What steps did you take to resolve the situation?$$ From this, I would expect to learn how the candidate manages conflict, demonstrates empathy, and maintains professionalism under pressure. Second, I would ask, $$Describe a situation where you exceeded a sales goal or turned a hesitant customer into a satisfied buyer.$$ This question would help me understand the candidate$$s sales strategies, persistence, and ability to connect customer needs with the right solutions. It would also provide insight into their motivation and drive to meet business objectives. Finally, I would ask, $$Share an example of a time when you had to quickly learn about new technology or product features. How did you ensure you explained it clearly to customers?$$ Through this response, I would expect to learn how adaptable the candidate is$,$ how quickly they can absorb new information, and how effectively they can communicate technical details in simple terms. Together, these questions would reveal if the candidate has the skills and mindset to thrive as a mobile expert at T$-$Mobile.