Question: AS . After completing a training program to reception's staff to improve their attitude toward patients , reception's manager wanted to measure the effectiveness of

AS . After completing a training program to reception's staff to improve their attitude toward patients , reception's manager wanted to measure the effectiveness of that training . The manger considered a couple of elements in the scale and wanted to see if these elements were reliable to measure the effectiveness of that training Case Probe Summa N ated 24 100 Excluded 1 0 TELE DO 24/ 100.00 Reliability Statistics Cronbach's Alpha offers Do you think that these measures are reliable ? If not mention some variables you would suggest to the manager to include in order measure whether their attitude was improved or not . ( 7 points )

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