As an increasingly important member of S B&D's Sales team, you have established a strong reputation...

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As an increasingly important member of S B&D's Sales team, you have established a strong reputation as a "problem Solver". This will come in handy as one of your bigger accounts "F-Tech" is having serious issues competing on anything other than price. PART A) What are the three skills needed in solving Customer Problems? When question customers what does the SPIN questioning method stand for and describe how it works best. [8 Marks] As an increasingly important member of S B&D's Sales team, you have established a strong reputation as a "problem Solver". This will come in handy as one of your bigger accounts "F-Tech" is having serious issues competing on anything other than price. PART A) What are the three skills needed in solving Customer Problems? When question customers what does the SPIN questioning method stand for and describe how it works best. [8 Marks]

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The three key skills needed in solving customer problems effectively are 1 Active Listening Active listening involves fully concentrating understandin... View the full answer