1-As the person appointed to the job of Store Manager for the Cloud 9 superstore in St. Louis, Missouri, Glen is considered the ______ by customers visiting the store.

of the staff

• legitimate leader
• formal leader
• authoritarian leader
• actual leader

2-Even though Glen is the formal leader of the employees in the store, when staff have a question or need help, they tend to go to Amy Sosa, indicating her role as the...

• functional leader
• legitimate leader
• informal leader
• actual leader

3-As the Assistant Manager of the Cloud 9 superstore in St. Louis, Dina works hard to keep the staff on task, scheduled, focused, and not wasting time. Her strength as a leader is ______ with her employees.

• initiating structure
• minimizing waste
• promoting autonomy
• capitulating power

4-As an individual who is indecisive, non-assertive, and often lacking charisma, Glen's appointment to leadership contradicts the ______ .

• path-goal theory
• servant leadership model
• visionar person theory
• great man theory