As defined by Daniel Goleman, is the ability to manage ourselves and our relationships effectively. Select one: O a. interactive dicipline b. emotional intelligence c. personal empowerment d. tranactional leadership O e. moral leadership An inventory control method made popular by the Japanese, systems reduce costs and improve workflow by scheduling materials to arrive at a workstation or facility exactly when they are needed to be used. Since almost no inventory is maintained this approach is an important productivity tool. Select one: O a international systems organization (ISO) b. economic order quantity (EOQ) c. just-in-time (JIT) d. min-max inventory (MMI) e. value chain analysis Next page page to search e. product & service innovation The program, is a standard of quality performance with standards that will tolerate no more than 3.4 defects per million units of goods produced or services completed. This translates into a perfection rate of 99.9997 percent. Select one: O a. ISO certification b. six sigma O c. five segma d. TQM e. seven segma Leader power powerx power Select one: a. none are correct b. reward, expert c. legitimate, position d. position, personal e. reward, punishment 0 search ORF SAMSUNG e, separation Innovation in and by organizations which result in better ways of doing things, is called: Select one: O a sustainable innovations b. process innovations c. product innovations O d. business model innovations O e, service innovations Harvard scholar Clay Christensen has defined as the creation of an innovative product or service that starts out small scale and then moves "up marker" to where it becomes so widely used that it displaces prior practices and competitors. Select one: O a. wheel of innovation b. commercializing innovation c. overpowering innovation O d. disruptive innovation e. product & service innovation to search ORI