Question: As noted in many places Mentioning is not explaining. Explain the relevant concepts, how that concept relates to the other concepts you explain and how

As noted in many places "Mentioning is not explaining". Explain the relevant concepts, how that concept relates to the other concepts you explain and how those relationships play out in the marketplace - with examples. Avoid the "Kitchen Sink" answer of listing concepts you think might be relevant without explaining them and how they answer the question posed. Good Luck! Recovery and retention represent good practice for many service businesses but not all! What do Recovery and Retention mean in this context and why do some businesses not use them? Your answer should be thorough logical and complete and use examples to illustrate
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