Question: As Quality manager You are asked to apply and create a flowchart representing the five - step ( 5 ) process of online payment for
As Quality manager You are asked to apply and create a flowchart representing the fivestep
process of online payment for a cosmetic purchase on Sephora's website, Your flowchart should
illustrate the sequence of actions involved in completing the online payment process.
Total of marks
The five steps of the process are as follows:
Item Selection and Adding to Cart: The customer browses the Sephora website, selects cosmetic
products, and adds them to the shopping cart.
Checkout Process Initiation: After finalizing the selection, the customer initiates the checkout
process by clicking on the "Checkout" button.
Billing and Shipping Information Entry: The customer enters billing and shipping information,
including name, address, and contact details.
Payment Method Selection and Details Entry: The customer selects the preferred payment method
eg creditdebit card, PayPal and enters payment details accordingly.
Transaction Confirmation and Receipt Generation: If the payment is successfully processed, the
system confirms the transaction, generates a receipt, and provides the customer with an order
confirmation. If the payment is rejected, the customer is directed to step To select payment method
again.
Draw a flowchart on the next page depicting these five steps of the online payment process. Use
appropriate flowchart symbols and clearly label each step to ensure clarity and understanding.
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