As ShareNet evolved, it became an up to date Web-based KMS that provided a valuable knowledge repository available to all employees, thus enhancing global collaboration and competition (Zimmerman, 2003). Other major firms have studied ShareNet before implementing their own KMS. This system has demonstrated through dramatically increased sales that it more than paid for itself several times over every year. Siemens success factors demonstrate there was a defined business need, managers and users were involved in its development, user training was carefully designed, there was a reward structure for knowledge contributions, there was a demonstrated financial payoff, and there was strong support from upper management, notably top management. One exception to the way most organizations develop KMS is that the initial interest in developing a KMS was a ground-up phenomenon. This does indeed work, and is a known approach, but for an organization to reap the full benefits of KMS, it must eventually be institutionalized. [KM sucess story retrieved online: https://commons.erau.edu/cgi/viewcontent.cgi?article=1635&context=publication] Answer ALL the questions in this section.

Question 1 (25 Marks)

Analyse the contribution of ShareNet in the competitiveness of Siemens. In your discussion demonstrate how the contribution can be leveraged through knowledge management.

Question 2 (25 Marks)

Suppose you are a manager at Siemens and you are tasked to manage change since a knowledge management system has been implemented. Discuss what your strategy and priority areas would be.

Question 3 (25 Marks)

In relation to the Control Objectives of Information and related Technologies (COBIT) Framework, critically analyze how Siemens acquired and implemented its Knowledge Management system (ShareNet).

Question 4 (25 Marks)

According to the Danish Confederation of Trade Unions there are three components of intellectual capital. Examine how these components interact to create value for Siemens in their knowledge management journey.