Question: As soon as Michael Baker Corp.'s IT department finished installing a Web-based procurement system from ePlus, Bruce Higgins, CIO of the $405 million engineering and

As soon as Michael Baker Corp.'s IT department finished installing a Web-based procurement system from ePlus, Bruce Higgins, CIO of the $405 million engineering and construction company, was bombarded with inquiries from colleagues about the system's effectiveness. He had ample anecdotal evidence suggesting that orders were getting turned around more quickly, but he didn't have tangible proof that the system was improving efficiency

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