As soon as the project started, complexities emerged early on. But the team didn't review and adjust their activities accordingly. This led to negative impacts such as poor quality of deliverables, misunderstanding of requirements between customer and partner, a high number of defects during initial testing cycles, and incomplete implementation of requirements due to lack of skilled resources on the project. The final go-live date changed constantly, resulting in a delay of six to eight months. Worse, customer and partner had a complete lack of trust