As was emphasized in the Prologue chapter, ethics is a hot button topic in today's accounting and business environme real$-$life scenario where a company structured its employee evaluation process to help spur sales, but may not have be interests of the company and its owners. This topic ties in to SLO C $--$ taking a topic and looking at in a practical, realrelates to your overall business education, as ethics are a critical component of any business program.

Consumers and attorney generals in more than $40$ states accused a prominent nationwide chain of auto repair shops $0$ selling them unnecessary parts and services, from brake jobs to front$-$end alignments. Lynn Sharpe Paine reported the "Managing for Organizational Integrity," Harvard Business Review, Volume $72$ Issue $3$: In the face of declining revenues, an increasingly competitive market $...$ management attempted to spur performance of its auto centers.... The autom given product$-$specific sales quotas$-$sell so many springs, shock absorbers$,$ alignments, or brake jobs per shift$-$and pai sales. $...[$F$]$ailure to meet quotas could lead to a transfer or a reduction in work hours. Some employees spoke of the pressure" to bring in sales. This pressure$-$cooker atmosphere created conditions under which employees felt that the o management was by selling products and services to customers that they didn't really need. Suppose all automotive re followed the practice of attempting to sell customers unnecessary parts and services.