As you look at the nine step supply management process, within which steps can things go "wrong", and what types of processes and technology can help?

these are the nine steps

1.Recognition of need.

2. Description of need.

3. Identification and analysis of possible sources of supply.

4. Supplier selection and determination of terms.

5. Preparation and placement of purchase order.

6. Follow-up and/or expediting the order.

7. Receipt and inspection.

8. Invoice clearing and payment.

9. Maintenance of records and relationships.