As you're working to fix a problem with an application, you make multiple changes at once hoping that something will solve the issues you're having. You end up with more problems than when you started. Which step, if followed correctly, would have prevented this complication? a. Document findings, actions, outcomes, and lessons learned. b. Test the theory to determine the cause. c. Identify the problem. d. Establish a plan of action to resolve the problem and identify potential effects.