(Asap) Please, never used answer, I have lost questions because they write the same for other students. Not in photo please, I always give my vote. Thanks in advance.

The service department of a company that is engaged in cell phones is interested in measuring the levels of customer satisfaction of your company. In this situation, users can become an institutionalized means to improve or change services.

You have been hired as an independent (qualitative) consultant to form focus groups (interest groups) in 5 companies to develop suggestions of what kind of activities should be chosen and suggest some new programs.

Develop a Discussion Guide for conducting focus groups.

Write the instructions on how to carry out the focus groups that will go to the 5 companies to accompany the Discussion Guide.

Elaborate in detail the type of data you will be able to obtain (quantitative and qualitative).

Describe the data analysis needed to analyze focus group outcomes.

Do you think the Delphi Method is useful in this research? Explain.