Question: Ashland MultiComm Services ( AMS ) provides high - quality telecommunications services in the Greater Ashland area. AMS traces its roots to a small company

Ashland MultiComm Services (AMS) provides high-quality telecommunications services in the Greater Ashland area. AMS traces its roots to a small company that redistributed the broad-cast television signals from nearby major metropolitan areas but has evolved into a provider of a wide range of broadband services for residential customers. AMS offers subscription-based services for digital cable television, local and long-distance telephone services, and high-speed Internet access.
Recently, AMS has faced compe-tition from other service providers as well as Internet-based, on-demand streaming services that have caused many customers to "cut the cable" and drop their subscription to cable video services.
The AMS technical services department has embarked on a quality improvement effort. Its first project relates to maintaining the target upload speed for its Internet service subscribers. Upload speeds are measured on a standard scale in which the target value is 1.0.
Continuing its monitoring of the upload speed, the technical operations department wants to ensure that the mean target upload speed for all Internet service sub-scribers is at least 0.97 on a standard scale in which the target value is 1.0. Each day, upload speed was measured 50 times, with the following results (Please see the table below)
Compute the sample statistics (mean and standard deviation) and determine whether there is evidence that the population mean upload speed is less than 0.97 and write a memo to management that summarizes your conclusions (10 points)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!