ask$3.$

You should demonstrate customer service, communication and presentation skills in the three different customer service situationsanddisplay confident presentation, communication and interpersonal skills when demonstrating customer service in a different of customer service situations.

$($P$3,$ M$2)$

Task$4.$

You should show how customer service within the selected organization above can be monitored and evaluated and you have to build on your knowledge of monitoring and evaluating customer service and explain how it can improve customer service for the customer, the organization and the employee, then, you need to build your explanations into a analysis of how monitoring and evaluating are used to improve customer service for the customer, the organization and the employee.