Ask questions. Study the following problem descriptions, then determine what additional information you, as a support agent, would want from this user. Develop several questions you could ask to obtain the information you would need to resolve these problems. you could ask to obtain the information you would need to resolve these problems.  Problem 1"My PC is frozen. I don't know what 1 did wrong. The display is locked. Nothing I try does any good. I press keys on the keyboard, and nothing happens. The mouse pointer won't move either."  Problem 2- "I cannot access the Internet. My email app doesn't work Neither does my search engine. Do you think the Internet is down?"  Problem 3"My tablet PC is getting slower and slower. If it gets any slower 1 may have to go to the store and purchase a newer model."