Ask SAVY Alvia Question 2 Warning: 3 Not yet Time left 1:24:39 answered In any circumstances, you are NOT allowed to take/capture screenshot of any question in full or part of this Test. eClass is keeping all activities in a log file. Finish attempt ... Marked out of 10.00 Question: Flag Please note that this problem has four parts (a, b, c, and d). question You may need to scroll the screen down, navigate left and right to see the whole problem. Clearly label your parts when answering. You are allowed Maximum of 3 Files for this problem. Must use a pen to answer. Must show work completely (including all calculations/steps). Failure to do so will result in a score of "0," even if your final answer is correct A manager from Roger's telecom wants to investigate the number of calls they need to transfer from their department to another department, and an additional amount of time of the calls that are referred. Sixty nine percent of calls arriving at their customer service desk can be handled by the representative who answers the phone, but the remaining 31% of them will need to be referred to another department. Assuming every call requires one minute of attention by the person who answers the phone (either to answer the question or to figure out how the referral should be handled). Calls that are referred need an additional amount of time, as given in the table below. Time Required Probability 3 minutes 0.25 5 minutes 0.35 10 minutes 0.30 15 minutes 0.10 Callers are served on a first come, first served basis, and are put on hold until the line is free. a) Setup up intervals of random numbers and use the random numbers below to simulate what happens to 11 callers. (Use the random numbers in order - from left to right, first row first - as you need them.) 0.59 0.26 0.96 0.10 0.85 0.96 0.16 0.71 0.42 0.81 0.85 0.52 0.75 0.89 0.99 0.97 0.44 0.03 0.86 0.67 b) What percentage of callers need to be referred? c) Of those who had to be referred, what is the average referral time? d) What is the percentage of referred callers who are hold for 15 minutes