Asking yourself questions like "how does he$/$she look?", "what's he$/$she doing?", "what did he$/$she say?" are good examples of:

Relevancy

Positioning

Reflecting

Assessing intensity

QUESTION $9$

Content means:

What the person said or did

Feelings and emotions

Attitudes and values

Basics

QUESTION $10$

Daniel Goleman, in his book, Emotional Intelligence $(1998)$ asserts that a review of the research on productivity in the workplace indicates Intellectual$/$Technical competency accounts for of the success:

One third

One half

Two thirds

Three quarters