Question: asper is a first - line manager at a heating and HVAC company. Although he no longer goes out to customers' homes and does their

asper is a first

-

line manager at a heating and HVAC company. Although he no longer goes out to customers' homes and does their repairs, since he worked in the field for over

20

years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his

Question

11

options:

human relations skills.

analytical skills.

leadership.

technical expertise.

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