Question: . Assess the following statement, given what we have covered in this class and what is covered in the case: Improving the patient experience is

.

Assess the following statement, given what we have covered in this class and what is covered in the case:

Improving the patient experience is the right thing to do for our patients, but at what point does the burden of improvement exceed the responsibility of hospitals?

(

page

9) .

What advice would you give to Dr

.

Cosgrove about investing in the OPE, and what he might measure to gauge ROI?

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