Assessment 3

Change Management Plan

Read the Case Study and develop a change management plan using the template provided below

Case Study

A major supermarket chain in Brisbane employs 100 trolley pushers who collect all the trolleys that customers leave scattered around the car parks and streets.Also, the supermarket employs 400 Check-Out staff that scan the customers' purchases and put them in bags for customers.The supermarket chain has 4 big outlets in Brisbane.

The supermarket has identified an innovative trolley technology that uses computer chips on the trolleys that can automatically scan every item that is put into the trolley. The supermarket has trialled this technology and is satisfied that it will result in significant cost cuts for the company in terms of reduced staffing, improved productivity and fewer transaction errors.

They have also identified a process of ensuring that customers return their trolleys in the trolley bays. The new process will require customers to put a $2 coin into the trolley to access the trolley from the bay. After they have completed their purchases, they can return and attach the trolley to the trolley line-up to retrieve their $2 coin.The supermarket trialled this process with a small percentage of its regular customers. Some customers did not mind the new system, but others were very unhappy with the added inconvenience.

The CEO and the leadership team of the supermarket are very excited about introducing both the above systems.They believe that it will result in a net profit increase of $12million in staff costs and efficiency costs.They have purchased the computerised trolleys already from Germany and the shipment is ready to be brought into the stores from their warehouse. They want to implement the change within 3 months.

The staff has been advised about this technology and the plan to introduce the self-checkout $2 trolleys within 3 months.

The trolley pushers have contacted their Union as they are concerned that at least 80%of them will lose their jobs. They are also concerned that those who do not lose their jobs will need to learn the new systems and may get fired if they are not able to handle the new technology.

The checkout staff is also very worried.The middle managers are also unhappy because they are not sure if the training can be achieved within 3 months.Most staff believe that the change will affect not only their small teams but the entire culture of the organisation.

The customers of the supermarket comprise people in the age group 12- 85.Some older customers have never used computers.Some of them are worried that the changes will have a negative effect on customer service.They feel they will miss the human interaction.

You have been appointed as an external consultant to help the CEO develop a change management plan.Complete the change management below

Key change messages

1.What are TWO key messages you want to convey to staff?

2.What are TWO key messages you want to convey to management?

3.What are TWO key messages you want to convey to customers?

4.What are TWO key messages you want to convey to the Unions?

5.ACTION PLAN: Writ a detailed action plan that shows what you will do in each week to manage the change

WEEK

What will you do?

Week 1

Week 2

Week 3

Week 4

Week 5

Week 6

Week 7

Week 8

Week 9

Week 10

Week 11

Week 12

Consolidation

6.What are some of the barriers to change you will come across in the 12 weeks?

7.What will you do regularly to remind everyone about the benefits of change?

Evaluation

8.How will you know if your change plan has been successful or not?

Give at least 5 success indicators

9 How will you inform all the stakeholders about the outcomes of the change project?