ASSESSMENT Answer the following questions. Multiple Choice 1. The document that helps lobby managers change over charge is calledi a Lobby Control Sheet (b) Errand Card (c) Logbook 2. The document initiated by the Bell Captain on a guest arrival is called (a) Errand Card (b) Lobby Control Sheet () Scanty Baggage Register 3. The bell boy gets his cue to roam the guest is by: (a) The receptionist buzzing the desk 6) The receptionist fills the Arrival Errand card The receptionist fills the guest folio 4. Which is not an essential feature of a lobby? Bell Desk (b) Lounge chairs (e) Cigarette stand 5. Which is not the duty of a lobby manager? (1) Briefing Giving instructions for "Scanty baggage" guests (c) Registering a guest Fill in the Banks 1 Hotels receive two types of mail - the guest mail and 2. Information of registered mail received is filled in the Intimation of functions in the house is received through a 4 Rooms available for sale at the beginning of a shift or dayis called 3 The Whitney rack, at the information section of the reception, that arranges resident guest names in an alphabetical order is called 6 Guests who extend their stay for a night are called 7. A room with two single beds is called 8. A room plan that includes all meals in the room rate is called 9 The term "FIT stands for 10. The meal where each item is priced individually is called Answer the following questions. Minimum of 100 words per questions. 1 What is the purposes of an Arrival and Departure Register? 2. What is he role of airlines in the reservation process? 3. What are the five steps in handling complaints? = (Answer in separate sheet if necessary. Match the following 1 Occupancy 2 Double Room 3. Guaranteed Booking 4 Free Sale 5. Cancellation (a) rooms available for sale (b) number of rooms occupied (c) Withdrawn booking (d) double bed (9) Booking in writing Analysis 1. How important is it for a future tourism professional to understand the duties and responsibilities of each position in the front office? 2. What attributes should you have in order to be considered for a position in the hotel industry? 3. How will you prepare yourself as a future tourism professional to succeed in the hotel industry? (Answer in separate sheet if necessary) APPLICATION Create a video zmins video of yourself performing the duties and responsibilities of a front office staff. True or False _The first task of a GRE is to check the lobby managers log book. _The GRE is the driver of the guest history system, 3 Any potential guest can be provided with a FAM tour. 4 _The lobby area is in direct proportion to the number of rooms, 5 The lobby manager controls the master key, 6 A lobby manager has the authority to reduce the house limit for a "scanty baggage" guest. 7 The Concierge is a member of the uniformed services 8 _The Concierge organizes box-office tickets. 0 _ The Concierge is responsible for registering a guest. In a guest departure procedure, the bell boy will check for damages in the room 10