Assessment instruction:

The first assessment tasks for this unit will require you to complete a Project work where you need to answer following questions based on your work place or any other organization of your choice and provide examples, comments or explanations to particular incidents/activities that occur within Your chosen organization. Provide as much detail as you can since the more knowledge you show, the less time it will take you to be deemed competent in the unit.

Assessment 1:

Scenario:

Assume you are working in an organization. The organization employs about 120 employees who are working in different divisions such as Admin, finance, sales & marketing department. Assume, you are working as a team leader in a particular Dept. who is required to manage & supervise 10 to 12 staff. You are expected to perform your role by engaging yourself in a team where other supervisors & Dept. manager will also be involved. Taking the fact into account, answer for following questions:

Questions: 1. Who is in your team/group at work? What role do they take on? What role do you expect them to have?

2. What level of group cohesiveness do you think your group has? Explain / Why?

3. Are there any disadvantages to working in your group/team? List and explain?

4. What techniques do you use to 'build' your work team/group?

5. Do you consult with your team members at Your chosen organization, to establish a common understanding of your team's purpose, your roles, your responsibilities/accountabilities?

6. Do you do this in accordance with Your chosen organization's overall goals/plans? Explain how you do this?

7. Do you develop performance plans at Your chosen organization, to help establish expected outcomes/outputs? These can be developed by you / the team / your chosen organization corporation?

8. Performance Plans can be informal or formal (i.e. written down). They can be individual plans linked to the team, or they can be 'team' based plans linked to a specific work assignment/task/project? Explain. Provide examples?

9. How do you support your team members at Your chosen organization, in terms of meeting their expected performance outcomes?

10. What strategies are developed, to ensure team members have input into the planning decision making and operational aspect of the work team at Your chosen organization?

11. What policies and procedures are developed to ensure team members take responsibility for their own work? These can be developed by you / the team / Your chosen organization corporation.

HINT: operating procedures a list of activities/tasks that must be carried out on a particular day / week / month guidelines or systems that govern how you operate in your job brainstorming with the team to address outcomes creating a list of issues and concerns and distributing these for comments/feedback listing a range of options for resolution of concerns training and development sessions

12. What policies and procedures are developed to ensure individuals within Your chosen organization help you to undertake your required roles and responsibilities? These can be developed by you / the team / Your chosen organization

13. How do you demonstrate encouragement, value and reward to team members? I.e. how do you give them feedback regarding their efforts and contributions to the team.

14. What processes are developed (either by you / the team / the Corporation) that ensure issues, concerns and/or problems are identified, recognised and addressed?

15. What techniques do you use within your team to strengthen communication?

16. How do you encourage team members to participate in, and to take responsibility for, activities - particularly communication activities? I.e. talking to each other

17. How do you support your team in identifying and resolving work performance problems?

18. How do you ensure that your own contribution to the work team, serves as a 'role model' for others and enhances Your chosen organization's image for all stakeholders.

19. How do you (or your team as a whole) establish and maintain open communication processes with stakeholders?

20. How do you (or your team as a whole) communicate information from the team to the Managing Director? Or, information from the team to Branch Managers? How do you obtain advice from outside the team, to ensure the team is focussed and on track?

21. How do you (or your team as a whole) communicate unresolved issues, concerns and problems raised by team members to the Managing Director, Branch Managers etc. - to ensure follow up?

22. How do you (or your team as a whole) evaluate and take necessary corrective action regarding unresolved issues, concerns or problems raised by team members.

23. What conflict resolution techniques do you use in your group?