Assessment Task 2 SITXCCS016 - Develop and manage quality customer service practices Simulated Project This assessment requires you to develop, monitor and adjust customer service practices for at least three business areas. This assessment is divided into five tasks: Task 1: Create a customer service plan Task 2: Develop Customer Service Policies and Procedures Task 3: Monitor Implementation of Policies and Procedures Task 4: Communicate Policies and Procedures to Customers and Staff You are required to complete the assessment tasks in a simulated industry environment