Assessment Tasks

The objective is to ensure that all computing resources including Quickbooks, VPN, Internet, Backup Server and the Laptops are maintained to keep business running as expected. There should be minimum disturbance to business from 9:00 AM to 5:00 PM. All maintenance activities shall be done outside of business hours.

Task 1. Determine business quality performance expectations and benchmark standards

Evaluate and Describe:

Critical Business Processes

Management Responsibilities

IT Support Responsibilities

Task 2. Develop business standards and guidelines for achieving each benchmark