Assignment 2: Customer Complaints Template

Part 1: Complaints

Please use the following tables to complete the complaints portion of the assignment.

REMEMBER

* Do not copy and paste. Do not use AI-generated text. Use your own words.

* Your tips need to be SPECIFIC to each scenario.E.g. "Be kind" is obviously a good strategy but it is NOT specific to in-person, phone, or email scenarios.

* Add detail to describe your tip. Don't do this: "Use facial expressions" Do this: " Be aware of your facial expressions. For in-person meetings, having a friendly, and when necessary, concerned expression is recommended. Use gestures that indicate you are listening, such as nodding and appropriate eye contact."

In-person Complaints

Add your tips here:	Reference(s)

Phone Complaints

Add your tips here:	Reference(s)

Email Complaints

Add your tips here:	Reference(s)

Part 2: Records Management

Please respond to the following question below for the Records Management portion of the assignment.

1. Explain how records management practices can be applied to each scenario. Consider how to document customer complaints accurately and securely for in-person, phone, and email scenarios.

1. In-person Complaints:
2. Phone Complaints:
3. Email Complaints:

1. Discuss how records management supports compliance with industry standards and practices, such as maintaining confidentiality and ensuring data accuracy.

Customer Complaints (10%)

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Instructions
This assignment relates to the following Course Learning Requirements: CLR 1: Identify and practice the role, attitudes, and traits of an effective administrative professional. CLR 3: Maintain a workplace records management system complying with industry standards and practices. CLR 6: Apply knowledge of face-to-face, telephone, email, and online communication tools to a variety of communication situations. CLR 7: Explore individual differences and similarities in personal and professional contexts. Objective of this Assignment:

NO AL GENERATED

Due on Oct 3, 2025 11:59 PM