Assignment $2.$I$-$Pls use the QFD table to do the analysis, give out the suggestion. Some information may not be completed, pls do your assumption.

Background

A hotel named as JZ wants to improve quality

Customer Requirements can be found

Quality characteristics can be found

Market

Hotel JZ

Hotel A: Hilton, expensive, big,

Hotel B: Sakura, cheap, small

Note:

Assignment $2\mathrm{.}1$ can refer to the data in the next slight and use the reference format in the appendix excel file.

Ritz$-$Carlton hotel, Baldrige Award

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