Assignment 2B 1. Choose a business or Process. Explain how it works. 2. Develop a flowchart that maps out this process. 3. Enrich the flowchart by adding detailed steps, which may not have been described in detail. 4. Determine if any opportunities exist for improving this process using the questions: Are the steps in the process arranged in logical sequence? Do all steps add value? Can some steps be eliminated and should others be added in order to improve quality or operational performance? Can some be combined? Reordered? Are capacities of each step in balance that is, do bottlenecks exist for which customers will incur excessive waiting time? What skills, equipment, and tools are required? Should some steps be automated? Which points in the system might errors occur that would result dissatisfaction, and how might these errors be corrected? At which point or points should quality be measured Where interaction with the customer occurs, what procedures and guidelines should employees follow to present a positive image 1. 2. 3. 4. 5. 6 7