Assignment #3 - Create a Conflict Resolution Framework (15%)

This assignment relates to the following Course Learning Requirements:

CLR3 - Develop team skills and processes

CLR4 - Learn organizational processes

Objective of this Assignment: To explore and provide a possible solution scenario through the creation of a conflict resolution framework.

For this assignment, read the following scenario:

As the Senior Human Resources Officer, you are approached in your office one day by a male employee. The employee is undergoing a gender transition processes, has been working for the organization for roughly five months and seems to feel supported, productive, and well adjusted. The employee is at the point where she wants to change her name and gender label from male to female. The employee appears to do her job well and has had no complaints made about either her work, or her demeanour. She shares with you that she is feeling bullied by her peers and that they have been picking on her since the day she began working with the company.

After your meeting with the employee, you are immediately approached by her supervisor who admits to never handling anything like this before and to being concerned to miss something, make a mistake, or offend people during the conflict resolution process.

As a professional peer, you offer to create a step-by-step conflict resolution checklist and tool that you can walk through together to resolve this conflict and bring the team to a place of balance and respect.

Step 1:

Begin by outlining the approach that you will take to explore the conflict, gather facts and investigate the claims. Write down a step-by-step approach that you will use, including a checklist that will be provided to the manager, outlining the rationale for each step. Link how will you use this information to frame your approach to resolving the issue.

Keep in mind that while you have been presented with a specific context, the assignment is broad in that you are expected to present your knowledge of conflict, common sources/causes of conflict, proven conflict resolution strategies before applying this knowledge to build your solution to the specifics of the scenario. Review the Rubric to confirm the evaluation criteria for the assignment. Submitting a step-by-step approach without any rationale for why you have the step-by-step approach will not earn substantial grades.

To reinforce the above paragraph, this assignment is designed for you to apply your knowledge and understanding of the conflict concepts and models you have been learning, so while the context of the scenario is a case of potential bullying, you need to keep your assignment at the conflict level and not specifically at bullying. You are developing a conflict resolution strategy that can be used in any conflict situation. Do not get caught in the trap of spending all your assignment explaining the legal implications of bullying in the workplace. That is not the objective of the assignment.

Be sure to:

• explain how you will root your solution in workplace norms and values.
• link your solution to proven conflict resolution strategies.
• explain why you chose the conflict resolution framework that you did
• use the formula of naming the concept, defining the concept, and applying the concept to the assignment task.
• describe any work experience you have had with conflict and how conflict resolution strategies were used to resolve the situation
• demonstrate your understanding of concepts and models learned in previous Modules by incorporating appropriate concepts and models into your conflict-based assignment. For example, communication models would certainly apply to this assignment.

Step2:

1. The assignment detailsshould be captured in1250-1500 words (not including the cover or reference page information - see below). It will be marked based on the rubric below.
2. Your assignment is to be submitted in MS WORD format. It should be submitted with the following guidelines:
   • Include a cover page with the course code and course name, the assignment number, the title of your assignment, your student ID, your name, the instructor's name, and the date the assignment is created.
   • Ensure the first page of your assignment has the title at the top of the page and the sections of your report have headings and subheadings to chunk your paper into sections for each of the topics you are writing about.
   • Make sure your assignment has a comprehensive conclusions piece in which you state the personal learning points you are taking away from having completed the assignment on conflict.
   • Font should be either Calibri or Arial, 11pt. Text must be double spaced but table may be single spaced.
   • You must cite all your sources of information using APA formatting.
   • Create a separate reference page that lists all your sources that you have cited in text. Sources include software used. Also, personal communications from a professional in the field count as a reference source. For citation and referencing examples, seehttps://owl.english.purdue.edu/owl/resource/560/01/
   • If your Turnitin Similarity Rating is 30% +, do not submit your assignment. It will not be graded. Review the Turnitin Report and revise your text to bring it in line with citing protocols and re-submit to reflect a lower Turnitin rating.