Question: Assignment 7 The Information Component: Service Desk Performance Measures Part 2 1. What are the four common ways teams measuring their team performance? 2. Suppose

Assignment 7 The Information Component: Service Desk Performance Measures Part 2 1. What are the four common ways teams measuring their team performance? 2. Suppose you are management person of your service desk company, and you need to make service desk goals that will support the service desk's mission? Provide 3 missions. 3. Describe SLA (Service Level Agreement)? 4. What is Event-drive surveys? 5. Explain Overall satisfaction surveys? 6. What is Benchmarking? 7. Explain Skills inventory matrix? 8. Give an example of Reopened percent impact on service desk analyst performance?

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The four common ways teams measure their performance include a Key Performance Indicators KPIs These are specific measurable metrics that reflect the success of an organization or team in achieving it... View full answer

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