ASSIGNMENT.

CASE STUDY 1 AND CASE STUDY 2. AFTER ANSWERING CASE STUDY 1, REFERE AND USE TO ANSWER CASE STUDY 2.. PLEASE, FIND THE KNOWLEDGE MANAGEMENT STUDY MATERIALS ONLINE.

PLEASE READ THE INTRUCTION OF THE TASK PROERLY. THANKS.

KNOWLEDGE MANAGEMENT

Case Study 1 (36 marks, 10%)

(ANSWER ALL QUESTIONS)

Name any type of business and provide at least TWO examples related to the business that you have chosen for the following:

1. Data

2. Information

3. Knowledge (insights)

4. Tacit knowledge

5. Explicit knowledge

6. Declarative knowledge

7. Procedural knowledge

8. General knowledge

9. Technically specific knowledge

10. Contextually specific knowledge

11. Associated skills

12. Motor skills

13. Theoretical skills

14. Simple knowledge

15. Complex knowledge

16. Support knowledge

17. Tactical knowledge

18. Strategic knowledge

KNOWLEDGE MANAGEMENT

Case Study Part 2 (57 marks, 10%)

(ANSWER ALL QUESTIONS)

Actual Content of the knowledge

Refer to Project Part 1 on the nature or type of business that you have chosen and prepare/provide ONE (1) sample of document related to the following:

1. Declarative knowledge

2. Procedural knowledge

3. Common knowledge

4. Technically specific knowledge

5. Contextually specific knowledge

6. Motor skills

7. Theoretical skills

8. Simple knowledge

9. Complex knowledge

10. Support knowledge

Referring to Chapter 7 (slide 12), prepare/provide ONE (1) sample of document related to the following:

11. Classification

12. Diagnosis OR Decision Support

13. Design

14. Planning

15. Scheduling (e.g. marketing, project)

16. Database or Data Mining (e.g. marketing/sales report)

Prepare/provide ONE (1) sample of document related to the following:

17. Organization chart

18. Supply Chain of the business

19. Staff directory

20. Customer record database

21. Schedule rotation (socializing)

22. Customer support database (Helpdesk)

23. Incident report

24. Cost reduction suggestion table

25. Operation improvement suggestion table

26. Calendar

Please note that you may use samples found from the Internet resources or your previous works that is related to the nature or industry of your business. The samples can be in any type of formats: text, visual, charts, graphs etc.