Assignment Ch4a: Writing Specific Job Specifications NOTE: Before beginning this assignment, watch the video "Writing Detailed Job Specifications", located in the Unit folder on eLearning. Job Descriptions and Job Specifications are important tools that are used for many HR and managerial functions. Having detailed and specific information is critical. Following is a list of items that could appear as part of the Knowledge, Skills, and Ability section of a Job Description. The list contains items which are extremely vague, and would not be helpful during processes such as recruiting, interviewing, performance appraisals, training needs analysis, etc. Revise each of the items below, providing specific, detailed alternatives for the positions indicated. Note that the description may change depending on the position. Skill/KSA (Vague) Written Communication Skills Specific KSA for position of "Administrative Assistant" Specific KSA for position of "Retail Sales Clerk" Math ability Computer skills Customer Service skills Organization Problem-solving