Assignment $-$ Chapter $1$

Operations Management

Question $1$: True $/$ False Questions

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

True False

The greater the degree of customer involvement, the more challenging the design and management of operations.

True False

Goods$-$producing organizations are not involved in service activities. True False

People who work in the field of operations should have skills that include both knowledge and people skills.

True False

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to consider the cost of materials. True False

Question $2$: Multiple Choice Questions

Which of the following is not a type of operation?

A$.$ goods production

B$.$ storage$/$transportation

C$.$ entertainment

D$.$ communication

E$.$ all the above involve operations.

Product design and process selection are examples of decisions.

A$.$ financial

B$.$ tactical

C$.$ system design

D$.$ system operation

E$.$ forecasting

Which of the following is not a characteristic of service operations?

A$.$ intangible output

B$.$ high customer contact

C$.$ high labor content

D$.$ easy measurement of productivity

E$.$ low uniformity of output

Assignment $-$ Chapter $1$

Operations Management

Question $3$: Answer the following questions.

Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of services. What are the implications of these differences relative to managing operations?

After carefully reading Chapter $1,$ Define the following key terms:

a$.$ agility,

b$.$ craft production,

c$.$ division of labor,

d$.$ e$-$business,

e$.$ e$-$commerce,

f$.$ ethical framework,

g$.$ ethics,

h$.$ goods,

i$.$ interchangeable parts,

j$.$ lead time,

k$.$ lean system,

mass production,

m$.$ model,

n$.$ operations management,

o$.$ outsourcing,

p$.$ Pareto phenomenon,

q$.$ process,

r$.$ services,

s$.$ six sigma,

t$.$ supply chain,

u$.$ sustainability,

v$.$ system,

w$.$ technology,

x$.$ value$-$added,

Best of luck,