Assignment: Chapter $7$ Integrative Case: Hudson Jewelers $($p$.173,$ Q$.1$ & $4).$ In a maximum of $4$ pages, write a paper that addresses the following questions:

$1.$ Research the parts of the diamond value chain and then answer the following question: How

would you describe the type of process used for $($a$)$ exploration, $($b$)$ diamond mining, $($c$)$ sorting

and grading, $($d$)$ cutting and polishing centers, $($e$)$ trading centers, $($f$)$ jewelry manufacturing, and

$($g$)$ retail stores? You might want to use the terminology of the product$-$process matrix and

service positioning matrix, for example.

$4.$ Assume that during Lilly$$s and Lester$$s last visit to the retail store everything was as described in

the case, except the final bill was not ready and Mr$.$ Bill Hudson had lost some of the paperwork

documenting the price of the ring and diamonds. After a $45-$minute wait, Lilly and Lester had

figured out a final bill. What is the impact of this $$billing service upset$$ at the end of the

customer$$s buying experience? Is billing a primary or peripheral process?