Assignment Content

1. Once your faculty marks this activity as complete in the gradebook, the Competency Assessment will open for you to submit.

   Reflection

   Competency 2: Apply process improvement principles to enhance organizational performance and value.

   This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

   Customer Service Essentials

   Consider the following questions based on customer service essentials:

   • Why are there economies of scale in queuing systems?
   • What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
   • Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?

   Complex Projects

   Consider the most complex project youve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.