Assignment Content: Statistics and Quality Methods

Apply statistics to different quality methods in healthcare.

Student Success Criteria

View the grading rubric for this deliverable.

Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and

offers the following:

Emergency room services

Intensive care

Surgical care

Obstetrics

Diagnostic services

Some rehabilitation therapies

Inpatient pharmacy services

Geriatric services and

Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have

been hired to design and implement a Quality Improvement Plan to help uncover quality

problems and satisfactorily resolve them.

Scenario Continued

Your CEO has requested that you provide employee training on Quality Improvement. You have

done an initial survey of patient satisfaction, and the CEO has asked you to explain how the

data will be analyzed, using this initial data.

Given the variety of complaints coming from both employees and patients, it is critical for

everyone to understand the importance of conducting the survey and obtaining solid data.

The list below shows the number of responses based on questions with ratings for Great, Good,

OK, Fair, Poor, and No Response out of a total of 40.