Assignment Details: Format: MS Word or PPT. NO PDF. PDF will NOT be graded. Answers may be presented in chart/list form but must be in full sentences. Length: Not to exceed 5 pages. Please include a cover page. Expected Time to Complete: 2 - 4 hrs.

Background Scenario: You own a 100-seat establishment/restaurant which has recently adopted a new handheld POS system. Previously the restaurant used a handwritten system of communication. The handwritten system was used for communicating guests orders and for bill preparation.

The Handheld POS Salesperson has met with you to go over some details about the system and your restaurant. Naturally the Salesperson only mentions the benefits to using the Handheld system, but as an experienced restauranter, you know that there must be some drawbacks as well.

Instructions #1: (5 marks) List the advantages (at least 2) and disadvantages (at least 2) that the Handheld POS system may have on the guest and server experience. You may use the readings from POS notes, POS manufacturer websites or literature and the supplemental notes provided to you. Ensure you reference your work. This part of the assignment should not be more than 1 page.

Background Scenario continued: Your 100-seat establishment currently uses a server to guest ratio of 1:15. The POS Salesperson claims that the Handheld POS system can save each server up to 10 minutes of time away from guests over the course of a 5-hour dinner period.

Instructions #2: (5 marks) a) Will this time savings affect your server to guest ratio? Explain your answer? b) Will the time savings impact your upcoming schedules? Explain your answer? Make sure to show your calculations and explain each part of the question. This part of the assignment should not be more than 1 page.

Background: Scenario continued: You are preparing the schedule at your 100-seat restaurant for Friday night, the busiest day of the week. As you look through the reservation book and the calendar of events you expect the seat turnover rates to be as follows: Time Period Turns 5pm-6pm 0.5 6pm-9pm 1.8 9-Close (11pm) 0.4

Instructions #3: (5 marks) Based on the expected number of guests and a new server to guest ratio of 1:20, create a schedule for the evening complete with in times, out times and breaks (if necessary for any staff). At least 1 server must open (30 mins before first guest). For security purposes, at least 2 servers must close (30 mins after last guest) the restaurant. All rules for breaks should be followed in accordance with the Ontario provincial guidelines. Ensure you explain how you determined/created the schedule. Show calculations where necessary. This part of the assignment should not be more than 2 pages.