Assignment Instructions?:

You are interviewing for a Help Desk Technician Position. One of the requirements is strong written communication skills. Knowing you took CIS 140M at PCC, the interviewer asks you to write a brief synopsis of what you learned in the class. The job description is below:

Job Title- Help Desk Specialist

Job Summary - Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities:

Deliverable:- Select any two topics from the course. For each topic write 2 paragraphs that provides a description of the topic and how that topic relates to the job description duties listed above. Be sure to include citations from your book or internet resources if you use them for your responses.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur