Assignment One For this assignment you will prepare a short pitch to a stakeholder within an organisation. The purpose of your pitch is to make the case for improving customer/client experiences using customer relationship management software. 1. Choose a stakeholder within an organisation. This could be: The CEO The leadership team The head of an operational unit. 2. Prepare a presentation pitching your recommendations to your chosen stakeholder around CRM opportunities that are in the business' interests. In your presentation you should: identify what problem that you are attempting to solve through the use of a customer service management solution Provide reasons why customer service management systems are a suitable solution to address this business problem Build a case for change by outlining and explaining the benefits for change Present a high-level plan for implementing the change. Your plan should include any challenges or risks that you foresee arising and the strategies that you could put in place to reduce their likelihood of arising or mitigating their impact Present considerations for potential future uses within the business. Assignment One For this assignment you will prepare a short pitch to a stakeholder within an organisation. The purpose of your pitch is to make the case for improving customer/client experiences using customer relationship management software. 1. Choose a stakeholder within an organisation. This could be: The CEO The leadership team The head of an operational unit. 2. Prepare a presentation pitching your recommendations to your chosen stakeholder around CRM opportunities that are in the business' interests. In your presentation you should: identify what problem that you are attempting to solve through the use of a customer service management solution Provide reasons why customer service management systems are a suitable solution to address this business problem Build a case for change by outlining and explaining the benefits for change Present a high-level plan for implementing the change. Your plan should include any challenges or risks that you foresee arising and the strategies that you could put in place to reduce their likelihood of arising or mitigating their impact Present considerations for potential future uses within the business