Assignment Overview

In this assignment, you will work in a group to identify a business, and subsequently model and enhance one of its business processes. You will consider the consider the context in which the business operations and the impact of any changes.

Specific Tasks

Get organised into a group of $4$ or $5($Unit Convenors and tutors will explain this process in class and via announcements$).$

As a group, identify a business or organisation that at least one group member has a close interaction with $($i$.$e$.,$ you might be a customer, an employee, or a committee member$).$ Having trouble finding a suitable business? Ask you tutor for some guidance.

As a group, identify a specific process that is core to the business $($i$.$e$.,$ a transaction; an analytical activity; a supply chain process; customer management process; IT help request; etc.$).$ It is best if you have been directly involved with the process.

As a group, answer the following $10$ questions, using the identified lectures as a guide:

a$.$ What does the business do$?$ Why? How core is digital technology to the business? Central to strategy? To operations? Both? Neither? Justify. $($See Weekly Schedule Topic $1-2)$

b$.$ How does the business relate to the tech sector $($i$.$e$.,$ Is it part of the tech sector? If so$,$ which part? Or$,$ does it just use services from the tech sector?$)($See Weekly Schedule Topic $4)$

c$.$ What process are you focusing on$?$ How would you categorise the process? What part of the business does it relate to$?($See Weekly Schedule Topic $3)$

d$.$ Model the process: Who are the main actors$/$roles involved? What are the tasks$/$decisions involved? How do they flow? $($See Weekly Schedule Topic $3)$

e$.$ What data is the process reliant on $($i$.$e$.,$ core entities and attributes$)($See Weekly Schedule Topic $7).$

f$.$ What technology $($networks$/$hardware$/$software$/$cloud$)$ are required to enable the process? Create a simple architecture diagram $($See Weekly Schedule Topics $5,6)$

g$.$ Are external service technology providers used in the process $($e$.$g$.,$ ERP, web services, outsourcing, offshoring$)?$ Who are they? If not, should they be$?$ Explain $($See Weekly Schedule Topics $4,5,12)$

h$.$ Based on your experience with the process, identify an improvement opportunity. Adjust your process model, annotating it$,$ and explaining any new data and technology requirements $($See Weekly Schedule Topics $3,5,6).$

INF$10003$ Assignment $1$

i$.$ What systems development method would you suggest in order to implement the change? Why? $($See Weekly Schedule Topic $8)?$

j$.$ What value and benefits would the updated process deliver? $($See Weekly Schedule Topic $9)$ What about concerns? Does your new approach open up any potential cybercrime, privacy, and security concerns? $($See Weekly Schedule Topic $11)$