Question: Assignment Overview Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance

Assignment Overview

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance Thus. oraanizations will be able to considerably meet their internal and external clients needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program

Anca MADAR, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Brasov Series V: Economic Sciences Vol. 8 (57)

No 1 2 2015 Retneved

https://www.proquest.com/openview/e58f2ccf65f623bc97098356adbb5f1b/12pg-origsite=qscholar&cb|=105975

Case Assignment Requirements

Identify the auality problems for British Airways

Summarize the implementation of TQM by British Airwavs and the outcomes

Provide suggestions to improve implementation and results.

Comment on how effective it would be if British Airways emploved Six Sigma techniques

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