Assignment

Please watch the video in the link mentioned below

https://www.youtube.com/watch?v=D3Cnb0Lt0W0

After watching the video introduce the topic. Then you must answer the questions mentioned below and at the end you must conclude the learning through this video.

1.As per the situation mentioned in the video please explain how can we gain loyalty of the customers?

2.Explain with an example other than the one shown in the video, that what's the role of transparency in service marketing?

3.Explain with example the importance of education consumers in service marketing?

4.Develop a scenario in which you may show empathy to your consumer.

5.Explain with an example that how can you convert low expectations into high perception?

6.How can we meet the challenges associated with service marketing, please exemplify?

Format of the report

Introduction

Discussions

Answer all questions for each question. Use appropriate heading for every separate questions.

Conclusions

Conclude the entire learning from the assignment that you have solved