Assignment: Produce a rough draft of a knowledgebase article based on your submission for week 3 technical writing project.

Step 1: Check your feedback on the Week 3 assignment. If your project was "accepted," proceed to step 2. If your project was "rejected," make the necessary changes to the week 3 assignment and resubmit to week 3 dropbox for regrading and acceptance by the instructor.

Step 2: Implement the skills covered in this week's lesson to make a rough draft of a knowledgebase article based on the project outline submitted in week 3. The article should be written to fit the audience and context from your proposal, as well as follow the basic outline your provided. Ensure that the formatting is professional, easy to read, and consistent throughout. Properly cite all sources, including images. You may find it helpful to browse examples of knowledgebase articles on the internet for inspiration.

Step 3: The rough draft should be written in a text document, then saved as a PDF for submission to the drop box. Keep the text document of your rough draft to use in the final phase of this project when directed by your instructor.

This below is the context for week 3

. Project Type and Topic: * Project Type: Technical Wrting Topic: "Remote Assistance Guidelines\" Il. Purpose of the Document: + The document aims to provide comprehensive guidelines and best practices for desktop support technicians when delivering remote assistance to users. It focuses on effective communication, troubleshooting techniques, and the utilization of remote support tools. lli. Audience: * |ntended Audience: Desktop Support Technicians + The document is designed for technicians with varying levels of expertise who may need to assist users remotely. It assumes a basic understanding of desktop support concepis and tools. IV. Context in Which the Document Will Be Used: * The document will be used as a reference guide during training sessions for new desktop support technicians. Additionally, it serves as an ongoing resource for the entire desktop support team when encountering remote assistance scenarios. V. Research: 1. Industry Best Practices for Remote Support: o Source: IT industry blogs and forums 2. Remote Desktop Tools Comparison: o Source: Reviews from reputable technology websites 3. Case Studies on Successful Remote Assistance: o Source: IT service management publications 4. User Feedback on Remote Support Experiences: o Source: Surveys and feedback from internal IT helpdesk records 5. Security Considerations in Remote Assistance: o Source: Cybersecunty guidelines and whitepapers VL. Outline and Structure: A. Introduction to Remote Assistance - Definition and importance - Overview of scenarios where remote assistance is applicable B. Preparing for Remote Assistance - Required tools and software - Establishing secure connections C. Effective Communication Techniques - Communicating with end-users - Active listening and troubleshooting questions D. Troubleshooting Strategies for Remote Support - Common issues and solutions - Step-by-step remote diagnosis process E. Utilizing Remote Support Tools - Overview of popular remote desktop tools - Features and best practices for each tool F. Security Considerations - Ensuring data privacy during remote sessions - Implementing encryption and access controls G. Handling Challenging Scenarios - Dealing with user resistance and frustration - Escalation procedures for complex issues H. Closing the Remote Assistance Session - Confirming issue resolution - Providing guidance for preventive measures I. Appendices - Quick reference guides for remote tools - Troubleshooting flowcharts o] aeln g e W E0 This planning document outlines the key aspects of the "Remote Assistance Guidelines\" nrolect oroviding a roadman for creating effective technical wntina materials for deskton