Assignment questions 5 Question 1-(20 marks) Scenario 1 "Chris B. was unanimously elected as the President the world's prestigious club called the Rotary Interational for the forthcoming Rotary year in Mauritius and in this context he should very formal and well-dressed as he will be the centre of all attractions. So he dashed to several shopping malls to buy himself a fitting and glazing attire as stipulated by his club's dress code. Of course that would also include a smashing pair of shoes and a matching the black tie to appear unique at that function. The prices of these items were affordable but the colour of the jacket was slightly and unremarkably away from the true black-tie colour, but too bright and too dazzling. In addition, the shoes were unacceptably tight fit. The shop owners answers to his queries mostly ended up in: "...sorry this is what we have here! Given the time constraint and the risk of not getting exactly what he was looking for he settled by purchasing them." Xris, 2020. 5 a) Did he actually get products and services of Quality? Explain (75-100 words) marks b) Were Quality goods and services provided by the shop? (75-100 words) marks 5 2 If the shops applied the Trilogy of Juran; "Quality Planning, Quality Control and Quality Improvement," explain what the shop-owner should have been seen doing? (400-500 words) marks 10 Rewa Question 2 (10 marks) 7 a) What is PDCA? And briefly describe how it can be applied for an online order of pizza? (3 marks) b) Outline the 7 Management Principles according to ISO 9001:2015 (7 marks) 3